Solutions by role · Sales

"Let me check with the plant and get back to you."

Every time you have to check with the plant, the customer waits. Not every customer will.

What sales expects

See which step an order is at and how much is done, without calling the floor.

Dates based on the real progress of each work order, not guesswork.

At-risk orders are flagged before the due date, in time to warn the customer.

Sales and production look at the same numbers.

Delivery orders, picking status and shipments live in one system; no need to ask the warehouse.

All your orders in one list, with status from production through delivery.

The customer asks	Before	With ControlMES
"Where is my order?"	Ask planning, then the supervisor. Half a day, sometimes a full day.	See which step the order is at, how much is done, and the expected date. Answer on the spot.
"When can you ship a new order?"	Wait for a meeting, one to three days.	Check the progress of every order and work order, and give a delivery date you can stand behind.
"Why didn't you tell me sooner?"	Sales finds out when the customer calls.	Know an order will be late before the due date, and tell the customer first.
"Has it shipped? Is it complete?"	Call the warehouse, wait while they check.	Check the delivery order right away: how much has shipped, what is still missing.

Your orders and the status of each one.
Which step each order is at, how much is done, and the expected completion date.
Orders at risk of being late, flagged before the due date.

Create delivery orders directly in ControlMES when goods are ready.
Track how the finished-goods warehouse is preparing each delivery: how much is picked, what is still missing.
Know whether an order has shipped, and whether it shipped in full or is still short.
Finished-goods stock by order, ready to ship.

When sales and production look at the same numbers, commitments to customers are more realistic and internal arguments drop.

One screen shows where each order is. No new software to learn.

Step	What sales does in ControlMES
Order received	Check progress on running orders to give a delivery date you can stand behind.
In production	Track which step the order is at and how much is done; get alerts if it is at risk.
Goods finished	See finished goods received into the warehouse; create the delivery order.
Preparing shipment	Track the warehouse picking against the delivery order: complete or still short.
Shipped	Confirm the order shipped in full; answer the customer the moment they ask.

Sales is the key user of the order and delivery features.

Provide the customer list, running orders and delivery requirements (delivery schedules, packing specs) so the system is configured correctly.
Agree with planning on how delivery dates promised to customers are set.
Give feedback on the order-tracking and delivery screens.
During the pilot, compare the expected delivery dates in the system with actual delivery dates.

Management allows sales to see production data.

A 1-day on-site assessment, free of charge. You receive a report on your three biggest bottlenecks, and the report is yours to use as you wish.